Version v1.0
FlowOps Partner Program Terms
These terms govern the FlowOps Partner Program. Partners must accept them during onboarding; they remain linked throughout Partner OS.
1. Program overview
By joining the FlowOps Partner Program ("Partner OS"), you earn commissions for referring businesses that become paying FlowOps customers. FlowOps Africa retains ownership of the customer relationship, pricing, delivery, and support.
2. Eligibility and KYC
You must create an account, accept these Terms, and complete Know-Your-Customer (KYC) verification including your legal name, phone number, national ID number, and a clear image of your national ID. Accounts remain inactive until KYC is submitted and approved (invitees who complete KYC may be auto-activated). Providing false identity information is grounds for immediate suspension and forfeiture of unpaid commissions.
3. What counts as a payable conversion
Clicks and leads are tracked for transparency but are not payable. A payable conversion occurs only when FlowOps confirms that a referred client has paid (invoice settled / payment reference recorded). Commission is calculated from confirmed payment amounts according to the active commission schedule.
4. Commission schedule (v1)
Unless updated in writing in-app: (a) 15% of the one-time setup fee once paid; (b) 10% of monthly recurring revenue (MRR) for six (6) months after the first paid month. Commissions enter a hold period of fourteen (14) days after payment confirmation before becoming available for payout. Refunds, chargebacks, or cancellations during the hold window reverse the related ledger entries.
5. Payouts
You may choose weekly or monthly payout cadence. Weekly payouts require a minimum available balance of KES 2,000. Payouts are sent primarily via M-Pesa B2C to the phone number on your profile, or via Paystack Transfer where configured. You are responsible for accurate payout details. Failed transfers due to incorrect details may delay payment.
6. Attribution and disputes
Referral links use a ninety (90) day cookie window with first- and last-touch tracking. FlowOps may use automated Attribution and Deal Desk agents to propose credit; final payable credit requires a confirmed payment and may be adjusted for multi-touch or disputed cases. Self-referrals (using your own email/phone as the client) are prohibited.
7. Marketing and Creative Studio
You may only use FlowOps-approved Creative Studio assets or materials we supply. Do not alter logos, invent unauthorized discounts, bid on FlowOps brand keywords, send spam, or misrepresent the product. Misuse of brand assets may result in suspension.
8. Prohibited conduct
Fraudulent clicks, fake leads, recycled contacts, bribery, or any attempt to game attribution or commissions is forbidden. FlowOps may freeze wallets, reverse commissions, and suspend or terminate accounts when Fraud Agent signals or human review indicate abuse.
9. Invites
Active partners and FlowOps admins may invite others. You are responsible for not sharing invite codes publicly in ways that enable abuse. Invite privilege may be revoked.
10. Changes, suspension, and termination
FlowOps may update these Terms by publishing a new version in Partner OS. Material updates require re-acceptance; until you re-accept, payouts and Creative Studio may be locked. We may suspend or terminate access for Terms breaches. Unused available balances owed in good faith will be paid subject to fraud review.
11. Governing law
These Terms are governed by the laws of Kenya. Disputes should first be raised in-app or to hello@flowops.africa for resolution.